Shipping policy

Where we ship

We currently ship to addresses within the United States, including PO boxes and APO/FPO addresses where the carrier allows it.

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. During busy periods, processing may take slightly longer, and we will let you know by email if that happens.

Delivery times

Standard delivery typically takes 3–7 business days after your order ships. Delivery times are estimates and are not guaranteed, since carriers can experience delays.

Shipping rates

Shipping rates, and any free shipping offers, are shown at checkout before you pay.

Tracking

Once your order ships, you will receive an email with a tracking number. Tracking information can take up to 24 hours to update after you receive the email.

Incorrect addresses

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, and additional shipping charges may apply.

Lost, delayed, or damaged packages

If your package has not arrived 14 days after it shipped, or if it arrives damaged, email service@ambemi.com with your order number. We will work with the carrier and, where needed, send a replacement or issue a refund.

Contact us

Questions about your shipment? Email service@ambemi.com.