Refund policy

Our 90-Day Money-Back Guarantee

We want you to feel confident when you order from Ambemi. If you are not satisfied with your purchase for any reason, you may request a full refund within 90 days of the date your order was delivered.

How to request a refund

  1. Email us at service@ambemi.com within 90 days of delivery.
  2. Include your order number and the email address used at checkout.
  3. Our team will reply within 1–2 business days to confirm your refund.

You do not need to return the product, and opened or partially used products are eligible. We may ask for a short reason so we can keep improving, but you do not have to provide one.

Refund processing

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer. Original shipping charges, if any, are non-refundable.

What the guarantee covers

  • Purchases made directly on our website at ambemi.com.
  • Purchases from third-party retailers or marketplaces are not covered by this guarantee and must be returned to the seller where you bought them.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or if you received the wrong item, email service@ambemi.com within 30 days of delivery with your order number and a photo of the product and packaging. We will send a replacement or issue a full refund, including shipping, at no cost to you.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We can usually modify or cancel an order only before it has shipped. Once an order has shipped, you can still use the 90-day guarantee above.

Subscriptions

If you subscribed to a recurring order, you can pause or cancel at any time by emailing service@ambemi.com at least 3 business days before your next scheduled shipment. If you were charged for a renewal you did not intend to keep, contact us within 30 days and we will refund that charge.

Chargebacks

Please contact us before disputing a charge with your bank. We are happy to resolve any issue quickly, and a direct refund is usually faster than a dispute.

Contact us

Questions about this policy? Email service@ambemi.com.